Søren Eggert Lundsteen Olsen
f3551b1bf0
- POST/GET /api/v1/support-cases[/{id}] and POST .../{id}/close in
SQLInsight Web, sharing the /support form's logic: same checks, finding
prefill without sensitive evidence, Idempotency-Key as the request id,
202 Accepted with Location, problem+json 403 without the support:write
scope or a support license. RequestedBy is the Windows user or
token:<name>.
- Closing: "Luk sag" on /support and the API record CloseRequested
(migration 0012, column-level UPDATE for the read-only web login); the
agent sends it to the hub with backoff and sets Closed when confirmed;
a pending case is closed once it has a number; an older hub list never
turns CloseRequested back to Open.
- Hub: POST /api/v1/cases/{reference}/close for the license's own cases
(others 404), idempotent, ClosedBy/ClosedComment (EF migration
CaseClosedBy). Portal closing records "SEOSoft: <user>"; the customer
page shows who closed and why; the support report and CSV get "Lukket af".
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
16 lines
1.1 KiB
Transact-SQL
16 lines
1.1 KiB
Transact-SQL
/* Closing support cases from SQLInsight Web (the /support page or POST /api/v1/support-cases/{id}/close): the web
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UI records the request, the agent sends it to SQLInsight Hub and sets Closed when the hub has confirmed it. A request
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on a case without a number yet is sent once the hub has created the case. */
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ALTER TABLE insight.SupportCases ADD
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CloseRequestedAt datetime2(0) NULL,
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CloseRequestedBy nvarchar(256) NULL,
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CloseComment nvarchar(1000) NULL,
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CloseAttempts int NOT NULL CONSTRAINT DF_SupportCases_CloseAttempts DEFAULT (0),
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CloseNextAttemptAt datetime2(0) NULL,
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ClosedBy nvarchar(300) NULL;
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GO
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ALTER TABLE insight.SupportCases DROP CONSTRAINT CK_SupportCases_Status;
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ALTER TABLE insight.SupportCases ADD CONSTRAINT CK_SupportCases_Status CHECK (Status IN ('Pending', 'Open', 'CloseRequested', 'Closed', 'Failed'));
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GO
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/* Like INSERT in 0005: the web UI may record a close request on these columns only. */
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GRANT UPDATE ON insight.SupportCases (CloseRequestedAt, CloseRequestedBy, CloseComment, CloseNextAttemptAt, Status, UpdatedAt) TO public;
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