Søren Eggert Lundsteen Olsen
50bc878776
- Repository migration 0005: insight.SupportCases. The web UI has only db_datareader, so INSERT on this one table is granted to public. - Web: /support (menu "Support") lists the customer's cases and, with Hub sync on and a Professional/Enterprise license, a form (title, description, contact; contact prefilled from the Windows user). /support?fund=<id> prefills from a finding: instance, rule, severity, explanation and non-sensitive measurements. - "Opret supportsag" on findings: right-click a finding link or a finding's heading (support-menu.js, a static file within the CSP; Shift+F10/context key, Escape closes), and a visible button on the finding page that works without JavaScript. Only when support is available. - Agent: sends pending requests to POST /api/v1/cases, stores the case number, backs off on failures and gives up on 400/401/403/422; fetches the customer's cases every 5 minutes (at once after sending). - Docs: support.md (also on the community site), databehandling.md (contact details are sent to the hub). Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
36 lines
2.3 KiB
SQL
36 lines
2.3 KiB
SQL
/* Support cases with SEOSoft (Professional/Enterprise). SQLInsight Web adds a request (Status 'Pending'); the agent
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sends it to SQLInsight Hub, stores the case number it gets back, and keeps every case's status in step with the hub,
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including cases SEOSoft created (ClientRequestId NULL). */
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CREATE TABLE insight.SupportCases
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(
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CaseId bigint IDENTITY(1, 1) NOT NULL CONSTRAINT PK_SupportCases PRIMARY KEY,
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ClientRequestId uniqueidentifier NULL,
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Reference nvarchar(32) NULL,
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Title nvarchar(200) NOT NULL,
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Description nvarchar(max) NULL,
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ContactName nvarchar(200) NULL,
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ContactEmail nvarchar(320) NULL,
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ContactPhone nvarchar(50) NULL,
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FindingId bigint NULL,
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InstanceName nvarchar(128) NULL,
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RuleId nvarchar(50) NULL,
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Subject nvarchar(400) NULL,
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RequestedBy nvarchar(256) NULL,
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Source varchar(16) NOT NULL CONSTRAINT DF_SupportCases_Source DEFAULT ('Customer'),
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Status varchar(16) NOT NULL CONSTRAINT DF_SupportCases_Status DEFAULT ('Pending')
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CONSTRAINT CK_SupportCases_Status CHECK (Status IN ('Pending', 'Open', 'Closed', 'Failed')),
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LastError nvarchar(1000) NULL,
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Attempts int NOT NULL CONSTRAINT DF_SupportCases_Attempts DEFAULT (0),
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NextAttemptAt datetime2(0) NOT NULL CONSTRAINT DF_SupportCases_NextAttemptAt DEFAULT (SYSUTCDATETIME()),
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CreatedAt datetime2(0) NOT NULL CONSTRAINT DF_SupportCases_CreatedAt DEFAULT (SYSUTCDATETIME()),
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SentAt datetime2(0) NULL,
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ClosedAt datetime2(0) NULL,
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UpdatedAt datetime2(0) NOT NULL CONSTRAINT DF_SupportCases_UpdatedAt DEFAULT (SYSUTCDATETIME())
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);
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CREATE UNIQUE INDEX UQ_SupportCases_ClientRequestId ON insight.SupportCases (ClientRequestId) WHERE ClientRequestId IS NOT NULL;
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CREATE UNIQUE INDEX UQ_SupportCases_Reference ON insight.SupportCases (Reference) WHERE Reference IS NOT NULL;
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CREATE INDEX IX_SupportCases_Pending ON insight.SupportCases (NextAttemptAt) WHERE Status = 'Pending';
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/* The web UI only has db_datareader, yet it must be able to file a request. INSERT on this one table is granted to
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public: only the repository's own users (the agent, the web UI and its administrators) exist in this database. */
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GRANT INSERT ON insight.SupportCases TO public;
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