- Repository migration 0005: insight.SupportCases. The web UI has only
db_datareader, so INSERT on this one table is granted to public.
- Web: /support (menu "Support") lists the customer's cases and, with
Hub sync on and a Professional/Enterprise license, a form (title,
description, contact; contact prefilled from the Windows user).
/support?fund=<id> prefills from a finding: instance, rule, severity,
explanation and non-sensitive measurements.
- "Opret supportsag" on findings: right-click a finding link or a
finding's heading (support-menu.js, a static file within the CSP;
Shift+F10/context key, Escape closes), and a visible button on the
finding page that works without JavaScript. Only when support is
available.
- Agent: sends pending requests to POST /api/v1/cases, stores the case
number, backs off on failures and gives up on 400/401/403/422; fetches
the customer's cases every 5 minutes (at once after sending).
- Docs: support.md (also on the community site), databehandling.md
(contact details are sent to the hub).
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
The hub records when an instance changes build and works out which
findings went away within three days of an update and which were still
there a week later (version rules excluded). Staff see every effect in
the portal; effects seen at three or more customers, resolved more
often than not, are served to licensed agents as anonymous counts
(rule, major version, build, CU, customers, instances). The agent
fetches them every six hours and the web UI shows them on matching
findings: 'at 3 customers this went away after updating to CU21'.
Data processing documentation covers the aggregation.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01E3EExwndy8Z22EK2Qpt6BK
Hub: nightly retention of resolved findings, the submission log and
silent instances; delete-customer erases a customer's data and blocks
its licenses; persistent data protection keys and trusted reverse
proxies. Docker image and compose file with PostgreSQL. The agent
refuses to send the license to a non-https hub. Documentation for the
hub, for data processing (GDPR basis for a data processing agreement)
and the README roadmap for phase 3.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01E3EExwndy8Z22EK2Qpt6BK
