- POST/GET /api/v1/support-cases[/{id}] and POST .../{id}/close in
SQLInsight Web, sharing the /support form's logic: same checks, finding
prefill without sensitive evidence, Idempotency-Key as the request id,
202 Accepted with Location, problem+json 403 without the support:write
scope or a support license. RequestedBy is the Windows user or
token:<name>.
- Closing: "Luk sag" on /support and the API record CloseRequested
(migration 0012, column-level UPDATE for the read-only web login); the
agent sends it to the hub with backoff and sets Closed when confirmed;
a pending case is closed once it has a number; an older hub list never
turns CloseRequested back to Open.
- Hub: POST /api/v1/cases/{reference}/close for the license's own cases
(others 404), idempotent, ClosedBy/ClosedComment (EF migration
CaseClosedBy). Portal closing records "SEOSoft: <user>"; the customer
page shows who closed and why; the support report and CSV get "Lukket af".
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
- Case numbers SUP-000001, SUP-000002 … per customer, unique per customer
(new index; a migration step renames any old duplicates first). The
portal suggests the next number on the finding page and under the new
"Ny sag" on the customer page; an empty field gets the next number, a
typed one that is taken is refused. Concurrent creates retry.
- SupportCase gains Source (Staff/Customer), description, contact name,
e-mail, phone, the customer's Windows user and ClientRequestId.
- POST/GET /api/v1/cases for the customer's agent (license with priority
support): creates a case idempotently on ClientRequestId, links the
finding it came from, lists the customer's cases incl. staff-created.
Customer/license creation is shared with the findings endpoint.
- Optional mail to support for customer cases (MailKit; prefers AUTH LOGIN
as Microsoft 365 needs). A failed mail is logged, never fails the call.
deploy-hub.yml writes optional SUPPORT_SMTP_* secrets to .env.
- Supportrapport: created, closed, open now, average/median resolution
time, oldest open case and customer-created share per customer for a
period (default 90 days), plus the cases; CSV for Danish Excel.
- Cases page: newest first, customer cases marked, contact/description.
- Customer page: findings can be filtered to one instance (?instans=id,
ignored for another customer's instance); active findings per instance
by severity.
- dotnet-ef as a local tool (dotnet-tools.json) for the migration.
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
