- Case numbers SUP-000001, SUP-000002 … per customer, unique per customer
(new index; a migration step renames any old duplicates first). The
portal suggests the next number on the finding page and under the new
"Ny sag" on the customer page; an empty field gets the next number, a
typed one that is taken is refused. Concurrent creates retry.
- SupportCase gains Source (Staff/Customer), description, contact name,
e-mail, phone, the customer's Windows user and ClientRequestId.
- POST/GET /api/v1/cases for the customer's agent (license with priority
support): creates a case idempotently on ClientRequestId, links the
finding it came from, lists the customer's cases incl. staff-created.
Customer/license creation is shared with the findings endpoint.
- Optional mail to support for customer cases (MailKit; prefers AUTH LOGIN
as Microsoft 365 needs). A failed mail is logged, never fails the call.
deploy-hub.yml writes optional SUPPORT_SMTP_* secrets to .env.
- Supportrapport: created, closed, open now, average/median resolution
time, oldest open case and customer-created share per customer for a
period (default 90 days), plus the cases; CSV for Danish Excel.
- Cases page: newest first, customer cases marked, contact/description.
- Customer page: findings can be filtered to one instance (?instans=id,
ignored for another customer's instance); active findings per instance
by severity.
- dotnet-ef as a local tool (dotnet-tools.json) for the migration.
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
Server-rendered portal on the Hub: staff login (PBKDF2 hashes, rate
limited, antiforgery, local-only return URLs), customer overview with
the most widespread problems across customers, customer and finding
pages, support cases linked to findings, and license revocation that
takes effect on the next agent submission. add-staff CLI command.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01E3EExwndy8Z22EK2Qpt6BK
