- Case numbers SUP-000001, SUP-000002 … per customer, unique per customer
(new index; a migration step renames any old duplicates first). The
portal suggests the next number on the finding page and under the new
"Ny sag" on the customer page; an empty field gets the next number, a
typed one that is taken is refused. Concurrent creates retry.
- SupportCase gains Source (Staff/Customer), description, contact name,
e-mail, phone, the customer's Windows user and ClientRequestId.
- POST/GET /api/v1/cases for the customer's agent (license with priority
support): creates a case idempotently on ClientRequestId, links the
finding it came from, lists the customer's cases incl. staff-created.
Customer/license creation is shared with the findings endpoint.
- Optional mail to support for customer cases (MailKit; prefers AUTH LOGIN
as Microsoft 365 needs). A failed mail is logged, never fails the call.
deploy-hub.yml writes optional SUPPORT_SMTP_* secrets to .env.
- Supportrapport: created, closed, open now, average/median resolution
time, oldest open case and customer-created share per customer for a
period (default 90 days), plus the cases; CSV for Danish Excel.
- Cases page: newest first, customer cases marked, contact/description.
- Customer page: findings can be filtered to one instance (?instans=id,
ignored for another customer's instance); active findings per instance
by severity.
- dotnet-ef as a local tool (dotnet-tools.json) for the migration.
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
The hub records when an instance changes build and works out which
findings went away within three days of an update and which were still
there a week later (version rules excluded). Staff see every effect in
the portal; effects seen at three or more customers, resolved more
often than not, are served to licensed agents as anonymous counts
(rule, major version, build, CU, customers, instances). The agent
fetches them every six hours and the web UI shows them on matching
findings: 'at 3 customers this went away after updating to CU21'.
Data processing documentation covers the aggregation.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01E3EExwndy8Z22EK2Qpt6BK
Hub: nightly retention of resolved findings, the submission log and
silent instances; delete-customer erases a customer's data and blocks
its licenses; persistent data protection keys and trusted reverse
proxies. Docker image and compose file with PostgreSQL. The agent
refuses to send the license to a non-https hub. Documentation for the
hub, for data processing (GDPR basis for a data processing agreement)
and the README roadmap for phase 3.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01E3EExwndy8Z22EK2Qpt6BK
