- POST/GET /api/v1/support-cases[/{id}] and POST .../{id}/close in
SQLInsight Web, sharing the /support form's logic: same checks, finding
prefill without sensitive evidence, Idempotency-Key as the request id,
202 Accepted with Location, problem+json 403 without the support:write
scope or a support license. RequestedBy is the Windows user or
token:<name>.
- Closing: "Luk sag" on /support and the API record CloseRequested
(migration 0012, column-level UPDATE for the read-only web login); the
agent sends it to the hub with backoff and sets Closed when confirmed;
a pending case is closed once it has a number; an older hub list never
turns CloseRequested back to Open.
- Hub: POST /api/v1/cases/{reference}/close for the license's own cases
(others 404), idempotent, ClosedBy/ClosedComment (EF migration
CaseClosedBy). Portal closing records "SEOSoft: <user>"; the customer
page shows who closed and why; the support report and CSV get "Lukket af".
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
- Repository migration 0005: insight.SupportCases. The web UI has only
db_datareader, so INSERT on this one table is granted to public.
- Web: /support (menu "Support") lists the customer's cases and, with
Hub sync on and a Professional/Enterprise license, a form (title,
description, contact; contact prefilled from the Windows user).
/support?fund=<id> prefills from a finding: instance, rule, severity,
explanation and non-sensitive measurements.
- "Opret supportsag" on findings: right-click a finding link or a
finding's heading (support-menu.js, a static file within the CSP;
Shift+F10/context key, Escape closes), and a visible button on the
finding page that works without JavaScript. Only when support is
available.
- Agent: sends pending requests to POST /api/v1/cases, stores the case
number, backs off on failures and gives up on 400/401/403/422; fetches
the customer's cases every 5 minutes (at once after sending).
- Docs: support.md (also on the community site), databehandling.md
(contact details are sent to the hub).
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
